This is what I knew
A top Wall Street investment bank looking to develop future business leaders was struggling to find a global training standard in an evolving environment. With new challenges arising constantly, including the need to equip a newly virtual workforce, they were seeking to unify the messaging and create a program that would maintain production, mitigate risk and drive culture.
This is what I did
Starting with the redesign of the management development modules used to train the firms’ 10,000+ managers, I designed and implemented a commercial marketing strategy to disseminate the learning quickly, cutting implementation time by 30%. Topics included: difficult feedback, resolving team conflict, supporting virtual engagement and inclusive leadership. Utilizing train-the-trainer coaching sessions for internal leaders, we created credibility and leveraged existing knowledge for annual global culture discussions.
This is how well it worked
Manager success metrics showed increasing YOY engagement scores, five years in a row, and annual culture discussion attendance rose to 97% of the Firm’s 50k+ global workforce. One more sign of success: one of the case studies produced for the culture sessions was published by the Federal Reserve Bank of New York, to be used by the country’s top MBA programs across the county, in their Education and Industry Forum on Financial Services Culture initiative.
